Terms & Conditions of Use and Service

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1. Acceptance of Terms

By accessing this website, booking an appointment, or engaging services provided by CMB Psychology (“we”, “us”, “our”), you agree to these Terms & Conditions. If you do not agree with these Terms, you must not use this website or engage our services. These Terms operate in conjunction with our Privacy Policy, Client Consent documentation, Telehealth Information & Consent, and Fees & Cancellation Policy.

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2. Professional Registration & Standards

All psychologists providing services are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practise in accordance with:

• Psychology Board of Australia Code of Conduct

• Applicable professional standards and ethical guidelines

• Relevant Commonwealth and South Australian legislation
   

3. Website and Social Media Information Disclaimer

Content on this website and on social media platforms is provided for general educational and informational purposes only. It

• does not constitute medical or psychological advice

• does not replace individual assessment, diagnosis, or treatment

• should not be relied upon as a substitute for professional care

Use of this website and/or social media platforms does not establish a psychologist–client relationship. A therapeutic relationship is only established after intake, assessment of suitability, and mutual agreement to proceed with services.

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4. Nature of Psychological Services

Services may include:

• Psychological assessment

• Diagnosis and clinical formulation

• Evidence-based psychological therapy

• Mental health treatment and support

• Telehealth psychological services

Treatment outcomes vary between individuals. No guarantee is made regarding specific therapeutic results or timeframes.

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5. Eligibility & Client Responsibilities

By engaging our services, you agree to:

• Provide accurate, current, and complete information

• Disclose relevant risks or safety concerns

• Attend sessions punctually

• Participate respectfully and appropriately

• Inform us of changes to contact details or referral status

Services may be declined, suspended, or discontinued where required for safety, ethical, or legal reasons.

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6. Client Suitability & Risk Management

Your psychologist may assess your suitability for services prior to, or during, engagement.

This may include consideration of:

• Presenting mental health concerns

• Risk of harm to self or others

• Current medications or medical conditions

• Social, environmental, or safety factors impacting treatment

Where clinically indicated, we may:

• Recommend alternative or additional services

• Require involvement of other healthcare providers

• Postpone or discontinue sessions if appropriate risk management cannot be maintained

Participation in psychological services assumes the client is able and willing to engage safely and that relevant risk factors are disclosed accurately.

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7. Appointments, Fees & Payments

Fees and payment arrangements are outlined in our separate Fees & Cancellation Policy. Unless otherwise agreed:

• Payment is required at the time of service

• Outstanding accounts may result in suspension of future appointments

Medicare, Private Health Insurance, WorkCover or other third-party funding eligibility is the client’s responsibility. We are not responsible for rebate refusal or insurer delays.

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8. Cancellation & Non-Attendance

Our cancellation requirements are detailed in our Fees & Cancellation Policy. Unless otherwise agreed:

• 48 business hours’ notice is required to cancel or reschedule an appointment

• Late cancellations or missed appointments may incur the full session fee

Exceptions may be made at our discretion.

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9. Telehealth Services

Telehealth services are provided via secure platforms.

By participating in telehealth, you acknowledge that:

• Technology disruptions may occur

• Privacy risks exist outside our direct control

• You are responsible for attending from a private and safe location

Telehealth may not be clinically appropriate in all circumstances. Full telehealth consent and risk information is provided separately in our Telehealth Information and Consent form.

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10. Confidentiality & Legal Exceptions

Personal information and clinical material are handled confidentially in accordance with professional and legal obligations. Confidentiality may be limited where disclosure is required or authorised by law, including but not limited to:

• When a court requires information by issuing a subpoena, or providing information is otherwise required or authorised by law

• Where mandatory reporting obligations apply

• When the psychologist believes you or someone else is at risk of serious harm

• Other obligations under South Australian or Commonwealth legislation

Further information is contained in our Privacy Policy and Consent documentation.

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11. Health Records & Retention

Health records are created and maintained in accordance with professional standards and applicable legislation. In South Australia:

• Clients may request access to their health information, subject to legal limitations

• A reasonable administrative fee may apply to access requests

• Access may be restricted where release would pose a serious threat to life, health, or safety

Health records are retained in accordance with professional and legal standards, generally:

• Adults: minimum 7 years from the date of last entry

• Clients seen as minors: until at least age 25

Some digital service providers may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy obligations.

 

12. Electronic Communication & Technology Use

We may communicate via email, SMS, secure client portals, or practice management systems for administrative purposes. Electronic communication carries inherent privacy and cybersecurity risks. Where applicable, clinical note-taking technologies (including AI-assisted documentation tools) may be used in accordance with privacy and consent documentation. Use of such systems complies with applicable privacy laws and professional standards. No client information is used to train external artificial intelligence systems. Full details are provided separately in our consent documentation.

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13. Emergencies & Crisis Situations

Our practice does not provide emergency or crisis services.

If you require urgent assistance, contact:

• Emergency services (000)

• Lifeline 13 11 14

• Your nearest hospital emergency department
   

14. Intellectual Property

All website content, branding, written materials, and resources remain the property of CMB Psychology and may not be reproduced, distributed, or modified without prior written consent.

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15. Website Use

Our website may use cookies and analytics tools to improve user experience and monitor website performance. Users may adjust browser settings to refuse cookies; however, this may affect website functionality. Further information is available in our Privacy Policy.

Users must not:

• Misuse or interfere with the website

• Attempt unauthorised access

• Introduce malicious software

• Use content unlawfully or misleadingly
   

16. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content, accuracy, security, or privacy practices.

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17. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential loss arising from website use

• We are not responsible for technical interruptions or service disruptions

• Information is provided in good faith; however, reliance on general website information should not replace professional advice

Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law or other applicable legislation.

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18. Complaints & Feedback

If you have concerns regarding our services:

1. Please contact us directly to seek resolution

2. If concerns remain unresolved, you may contact:

Health & Community Services Complaints Commissioner (South Australia)

Website: https://www.hcscc.sa.gov.au

You may also contact Australian Health Practitioner Regulation Agency (AHPRA) regarding practitioner conduct matters.

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19. Changes to Terms

We may update these Terms periodically. Updated versions will be published on this page with a revised effective date. Continued use of our website or services constitutes acceptance of updated Terms.

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20. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the State of South Australia. Any disputes arising under these Terms will be subject to the jurisdiction of South Australian courts.

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21. Contact Information

CMB Psychology
Website: www.cmbpsychology.com.au
Email: info@cmbpsychology.com.au
Address: PO Box 6 Hove SA 5048
Phone: 0485 577 187
ABN: 34601422170

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Last Updated 03/03/2026